Information We Collect
To provide, maintain, and personalize our healthcare scheduling platform for both patients and healthcare partners (professionals, medical clinics, and pharmacies), we collect the following types of information:
Account Information
Name, email address, telephone number, authentication credentials, avatar photos, and user role profile.
Healthcare Partner Data
Professional licenses, medical specialties, service catalogs, clinic locations, operating hours, and consultation agendas.
Bookings & Consultation Records
Appointment requests, booking suggestions, status updates, consultation confirmations, and partner feedback.
Location & Device Data
Nearby geo-coordinates (when searching clinics/providers), push notification tokens, IP address, and platform metrics.
No Native Health Framework Sync (Apple Health / Health Connect)
Rendee does not access, sync, or collect background biometric records from Apple HealthKit or Google Health Connect / Google Fit. We only process health-related details that you manually and explicitly enter directly within the Rendee application (such as booking notes, selected medical services, or consultation specialties).
How We Use Information
We utilize the gathered information exclusively for transparent and legitimate purposes:
Connecting patients with verified medical specialists, clinics, and pharmacies with zero friction.
Powering live availability, time-slot booking agendas, and proposal confirmations in real time.
Sending status updates, reminders, rescheduling suggestions, and system alerts reliably.
Preventing unauthorized access or fraudulent activity, verifying partner credentials, and ensuring platform integrity.
Security & Data Retention
Encryption & Protocols
All data in transit is encrypted using modern TLS/HTTPS. Rest-state storage implements strict role-based access control (RBAC).
Retention Schedule
We retain records solely as necessary to sustain services, fulfill legal/medical audit mandates, or until you initiate account erasure.
Your Rights and Choices
You have statutory control over your personal information:
Access & Portability
View, review, and request an export of your personal data profile.
Rectification
Update inaccurate or outdated contact and account credentials in real time.
Erasure (Right to be Forgotten) →
Request DeletionRequest complete deletion of your account and personal history permanently via our dedicated portal.
Notification Preferences
Manage or opt out of non-critical push notifications and email communications.
Children's Privacy
Rendee services are not directed to individuals under the age of 18 without parental or guardian authorization. We do not knowingly collect personal data from minors.
Policy Updates
We may periodically update this policy. When critical revisions occur, we will post notice on our platform or provide direct in-app announcements.
Have Questions or Requests?
Our dedicated privacy officer and legal compliance team are here to assist with any questions regarding your health data privacy rights.